Returns policy

We offer an EXCHANGE/CREDIT NOTE ONLY policy. If you would like to exchange an item for a different size, please fill out the returns form contained inside your parcel and return it back to us within 14 days of receiving the item(s). If you would like a credit note which has no expiry date, please state this on your returns form. Returns must be sent back in their original clothing bags. If you have misplaced your returns forms, please email: enquiries@blurredlinesuk.com and we will attach our returns form on email.

Please note, to be eligible for an exchange, your item must be returned within 14 days following the date you received your item and must be returned unused and in the same condition that you received it. If there are any signs of wear, unfortunately we will not be able to offer you an exchange. Signs of wear examples include: Makeup/tan stains, body odour, rips/pulls. If you attempt to return your item after this 14 day period, unfortunately we can’t offer you an exchange or credit note.

Once we have received your return, please allow up to 10 working days for your new size to be sent out/credit note to be issued. If you need your exchange sooner, please email: enquiries@blurredlinesuk.com

Parcels returned back to us due to unpaid customs fees

If your parcel is returned back to us due to unpaid customs (duties/taxes), refused delivery, or failure to complete any required customs payment, we will process your return as store credit once we receive the parcel back to us. If you would like your order to be shipped back out to you, you will be responsible for covering the additional shipping cost before we can reship your order. Once we receive the item back to us, you will be contacted via email. 

Shipping

To return your item(s), please fill out the exchange form and return your item(s) to the address on the exchange form. Please email: enquiries@blurredlinesuk.com to retrieve the return address if you’re unable to locate your returns form.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you reside, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item back to us, we always suggest posting tracked and signed. As otherwise we cannot track the item, and we are not responsible for lost post.